FAQs

The Franchise Package is a full business package which includes additional equipment, full business systems training & business set-up services that as well as ongoing support and guidance. The coffee van conversion service is simply the conversion of a high quality mobile coffee van but with none of the other add-ons.

Yes you can, we offer a bespoke coffee van conversion service that is not attached to our Franchise Network.

No, we do not believe in restricting your potential customer base – it’s your business and you can trade wherever you see fit. We do, however, protect your regular customer list and as such franchise partners cannot poach customers from each other – we work together as a team, not as competitors.

If you opt for the ‘coffee van only’ option then you will receive full training in the operation and functionality of your vehicle. If you purchase an Espresso machine or grinder from us training and set up is complimentary.

Unfortunately not, these services are reserved for our Franchise Partners only.

If you become a Franchise partner then you will be using our Really Awesome Coffee espresso blend. There is flexibility in relation to other products and we often help you source local products, ensuring they all meet our required quality standards. If just purchasing a coffee van then you are of course free to use any supplier you choose for any product.

Franchised Really Awesome Coffee vehicles must carry the Franchise Network branding, as seen in many of the photos on this site. If solely purchasing a mobile coffee van then you may use your own branding as you see fit.We also offer a design service to help you with logo design, stationery and vehicle livery as an additional option.

The Management Services Fee for the support & benefits of being part of our franchise network is roughly equivalent to the ex VAT sale price of three cappuccinos per day. There are no ongoing fees if you are buying a coffee van independent of the franchise network, but of course none of the benefits either.

Although you will benefit hugely from our experience, operating & business systems and ongoing support you will be the person working hardest in your new business. We view our Management Services Fee as a fair contribution for our continued input and services, and have set the fee based on these factors rather than just choosing the highest amount we think we could get away with.

Our Really Awesome Coffee (RAPoS) is software is available to franchisees only. Instead of being designed to work with a typical cafe / bar set-up our EPoS software is designed specifically for the mobile catering industry. It distinguishes between different daily stops, has different pricing modes and records the data that is most useful to mobile caterers for analysis and business planning. It has numerous integrated functions designed specifically to give greater control and make life easier for mobile coffee and similar businesses. Please see the EPoS page for full details.

Our EPoS System is extremely simple to operate and comes with full instructions, however, having a basic working knowledge of Microsoft Excel is an advantage as you will pick things up a lot quicker.

We will set up your initial products, sites and other variables for you and show you how to operate the system and run the reports. The software is very simple to use and we will make sure you are confident in its operation. Please note this is only available to franchise network partners.

We sell various hardware options and if we don’t sell the right hardware solution for you we can pass on details of other reputable suppliers.

As well as having reduced storage space and costing typically over £10 a day more to run (almost £2500 per year), generator based conversions require either the generator to be running or to be hooked up to mains electric in order for the equipment to be powered and it is illegal to leave the vehicle unattended with the generator running. Our power system can run silently for over 8 hours (with unlimited trading also possible with the vehicle engine on tick-over) and you can happily leave the vehicle locked with all your equipment turned on and powered up. For details of other benefits and a fuller description please the Unique Power System page.

No. We install refillable LPG tanks under your vehicle that can be refuelled at any petrol station with an Autogas pump. This system is safer, more cost effective and takes up less space than using traditional LPG cylinders.

Yes. All our coffee vans are fully tested and come with 24 month electrical certification and 12 month LPG Gas certification.

The time from taking a deposit to having your new coffee van ready for collection is usually around 4 weeks. Times can vary depending on our current workload, but we will always provide you with an accurate schedule before a deposit is taken.

You have a number of options. The method we have built our franchise system on involves servicing a number (15 – 30) regular customers / local businesses on a daily basis Monday – Friday providing gourmet coffees, chilled & hot food, cold drinks, confectionery and snacks. Weekend events & private functions can generate significant additional income and can even form the main basis of your business. Other options include static pitches in town centres and at busy local transport hubs.

Absolutely. You are the boss and we will happily convert your vehicle in the way that you require. We have lots of experience with mobile coffee vans and will provide guidance and suggestions, but you will have the final say.

You may require a license depending on your particular style of trading and your local council’s own regulations. If you are joining us as a franchise partner then this is one of the many things that we will take care of for you to enable you to concentrate on the important tasks of looking after your customers and serving great coffee.

You will need catering vehicle insurance with Public, Product and Employers Liability Insurance as well as your standard road risks policy. Most event organisers will require copies of your policy schedules. We can assist you in arranging the proper insurances.

Absolutely, we are always happy to show you our vans and talk over the various different conversion options. Just give us a call and we’ll arrange a time for you to pop over.

Unfortunately this is not currently a viable service for us to provide and the solid awnings are only available for our own franchise partners.

We accept all major Credit and Debit Cards, BACS payments and cheques / bankers drafts. We require a 50% upfront payment and the remaining 50% to be cleared in our account before your drive your new coffee van away.