Geoff Kay – Really Awesome Coffee Basildon
Geoff arrived at our head office in Coventry for his initial training in July but only launched his business in August due to the Coronavirus pandemic lockdown. Since his launch, Geoff has been busy developing his round and serving his customers with awesome coffee. We caught up with him recently to find out how he found the process and how he’s finding running his new business.
How did you find the onboarding process with Really Awesome Coffee?
The onboarding process with Really Awesome Coffee was really easy. There is a lot of work to do, but there is a good framework in place to support you through every step of the way. Without their help there would be a few more grey hairs and stress; they help to alleviate this. Really Awesome Coffee really looks after you and wants you to succeed and that is awesome to know they have your back.
My time with Really Awesome Coffee has been great. I launched my business during difficult times so it was never going to be straightforward (I was under no illusion). Really Awesome Coffee in the shadows to help whenever required is a massive aid to the running of the business.
How have you found the ongoing training and support?
The support from Head Office has been really good. Whenever I have had a question they have been quick to come back and answer my questions. The support visits are an encouragement to me in the growing of my business.
What is the most invaluable piece of advice you could give someone looking to invest in their first franchise?
The advice I would provide to any prospective new franchises would be, firstly, book on to a virtual Discovery Day. If ever you are not sure of anything, Kevin goes into detail to clear up any questions you might have.
Secondly, once onboard, bond with your customers, become their friends and they will look after you, while you look after them.
You can book onto one of our upcoming virtual Discovery Days to find out more about our exciting van based mobile franchise here.