Download the loyalty app and earn points for rewards and free drinks!
If you’re interested in getting this for your stop speak to your driver who will advise on next steps!
Pre-orders are live across the UK! Please speak to your mobile barista in your area to register your interest.
We’d Love Your Feedback!
Your input is incredibly valuable to us. If you have any thoughts or suggestions about the Pre-orders or the loyalty app, we’d really appreciate you taking a moment to share them. Your feedback helps us improve the experience.
Drop us an email on: info@reallyawesomecoffee.co.uk
We’re currently preparing a solution that includes a QR code specific to your stop, which will be displayed on a poster at your workplace—either on a physical or digital staff noticeboard.
In the meantime, simply visit your friendly mobile barista, who will provide you with the QR code. Just scan it using your app—no need to do it more than once!
Our drivers have a pre-set route for their rounds and will do their best to be as regular as they can be to your stop. Unfortunately they are unable to provide a specific time for your drinks.
However, the app will send you a notification on when your driver has left the prior stop and when they have arrived at your stop. You will also receive push notifications on your app regarding the status of your order. Finally, and in addition to the notifications on the app, there will always be the noticeable air horn tone that tells you that the barista has arrived!
The preorders app is solely for Core and Seasonal drinks only.
We currently have no plans to offer preordered food on the app.
If you have any thoughts or suggestions regarding this, please drop us an email on info@reallyawesomecoffee.co.uk
We’ve given a lot of thought to this and have condensed it down to the following push notifications within the loyalty app:
– Coffee van is enroute
– Coffee van has arrived
– Drink is being prepared (Start to make your way to the mobile barista)
– Drink is ready for collection
– Drink is at the collection point
Please ensure you have your push notifications turned on in your account section of the app on your device.
Our drivers will add a sticker with your order number and item number on your drink(s) based on your order in the app.
You will get a sequential item number if you’ve ordered more than one drink.
You will also get a push notification to advise that your order is ready, waiting for collection or dropped off at the collection point in the case you were not able to collect it in time from the coffee van.
Your drink will be hot when prepared and dropped off to the collection point.
You will have the option on your order to request an ‘extra hot’ drink be made.
For a small company offering a customer centric app that goes beyond the loyalty app side of things requires infrastructure, development and resources.
We think you’ll agree that if you’re comparing the app to other popular delivery apps there is usually an array of extra pricing you may not have considered including:
– Product price uplift – Yes… By using these delivery apps you do get charged more for food and drinks than in-store!
– Small order fee
– Service charge
– Delivery fee
So looking at our offering with the lens of convenience, the ability to know when your drinks order is freshly prepared and not having to wait up to 15-30 mins for your delivery is really a small price to pay.
When you place your drink order, your bank sets aside the payment amount in a ‘pending’ or ‘waiting’ state—this is called a pre-authorisation. The funds aren’t actually taken from your account at this stage. Only when your Mobile Barista arrives at your stop and starts preparing your drink will the payment be processed.
If for any reason your order isn’t completed, the pre-authorised amount is automatically released by your bank—usually within 2–3 working days. No money leaves your account unless your order is fulfilled.
See the FAQ above on ‘Why am I seeing a ‘pending’ payment in my banking app for my order?’ for details regarding payment processing.
Click the price, you will get directed to your order.
Swipe the drink you’d like to remove to the left and it will be removed from your cart.
Firstly thank you for considering this as an option for your stop!
We require a location inside your business, ideally somewhere close to the entrance, if feasible, to place one of our collection points.
This may require a confirmation/sign off from management in order that you can get the uncollected drinks dropped off by the Really Awesome Coffee van driver.
As mentioned above there’s some great benefits for having a collection point:
– Less time waiting for drinks.
– User who places the order gets frequent notifications so they can get the drink once ready and not wait to pay the driver.
– Great if you’re busy in a meeting and you can collect the drink from the collection point within the building when notified by the app.
– Excellent for consolidating multiple drinks into a single order for any reason, drinks round, meeting, perk etc.
– Receiving redeemable loyalty points added to automatically to your app and not having to scan at the coffee van.
We’re sorry to hear you’re having trouble with our app’s notifications. We know how important it is to receive timely updates about when your mobile barista is on the way or has arrived at your stop.
Often, this can be fixed by checking a few settings on your iPhone. Please follow the steps in the following doc to help try and diagnose this issue. We have also included helpful information about a known issue with recent versions of Apple’s iOS software that may be affecting notifications for many different apps and different iPhone models
If you have any questions regarding your stop, please do speak to your mobile barista in the first instance and then if suggested, do get in touch by clicking on the following email link: info@reallyawesomecoffee.co.uk
